Bad service

I pay cash for my cell phone contract and if I do not pay it as soon as possible the phone gets suspended, for immediate reflection I am required to pay at a MTN branch, and due to the fact that hardly any of the mtn branches accept cash payments I am forced to go to Pav branch, however on Saturday I was made to wait almost 1 hour for someone to assist me. Firstly of all the tellers only +- 4 were in use, the store was full and there were more staff members walking around chatting or handing out flyers that anyone offering to assist. A man whom looked like the manager was walking around the store talking on his phone... I think as one of the largest stores Pavilion should at least be helpful when it comes to these things. I ended up walking out and still have not paid the account... Very disappointed.