1 reviews | Active since Jul 2012
Bad Service
I am highly disgusted at the way I was treated and **** to by an *********** agent by the name of Zimkhitha.<br> <br> Please listen to the recording from *** at 13:52 (28/10/2015). I personally do not believe that is the MTN departments vision on interacting with clients telephonically.<br> <br> I recommended immediate disciplinary action be taken up against her before she rudely services another client such as myself.<br> <br> This Complimentary/Complainant E-mail will be logged onto Hello Peter by myself if I do not receive a follow up with regards to this matter.<br> <br> Mr Thomas gave me a reference number for the complaint logged:<br> <br> o ***<br> <br> <br> Regards,<br> Israel Maugana<br>
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant supervisory team to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Kind Regards
Siphumezo
REQ:***
Best regards,
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant supervisory team to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Kind Regards
Siphumezo
REQ:***
Best regards,