Bad service

I had missed two payments on the mtn contract, my phone was disconnected, couldn't make or receive any calls. Mtn kept on invoicing my account for 3 more months that's when my bill increased.. I did not understand why I had to pay for airtime and data that was never used because phone was disconnected. Contacted mtn 808 who then said my account has been taken to legal department. Have been trying to contact legal department for almost a month with no answer. I decided to pay the outstanding amount but my phone is still disconected. Went to the mtn branch in Soshanguve crossing mall. And I received bad service! All they told me was that they cannot help me that I should contact the \legal department". The two ladies who received me at the store finaly had a bright idea to email the legal department with my proof of payment. As it stands my line has not been activated. Still waiting for the call from the mtn Soshanguve crossing with the status of my query."""