hE
hendrik E
1 reviews | Active since Oct 2015
27 Oct 2015, 10:31
bad service
Sent in my CAT for repairs, after 3 months still no telephone, when I called the call centre to find out what's going on they could not pick up where my telephone was so I went to shop so the consultant told me it was back from repairs but they could not fix it because she filled the forms in incorrect. So 3 months later and I still have a broken telephone (not happy)
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Replies (1)
MTN South Africa's replyOfficial
01 Nov 2015, 16:48Hello dhestehuizen,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply01 Nov 2015, 16:48
Official
Hello dhestehuizen,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike