nM
nnana M
1 reviews | Active since Feb 2015
23 Feb 2015, 12:06
bad service
I have been waiting from the 15th of feb 2015 for an upgrade on their system it shows that I'm am due for an upgrade but when they try to do it is says call 808 and guess wat 808 is just a waste time because the service that is required as a customer you are not getting it and when we called 808 they told me that I have to pay R614 and I asked how is that possible where as I am only suppose to pay on the 25 my husband went to balfour he paid thd required amount and even today I can't get my upgrade . Today is the 23 I have been trying to call them even today there is no help.
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Replies (1)
MTN South Africa's replyOfficial
27 Feb 2015, 15:23Hello sibongileboshoma,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to the relevant management team for urgent attention.
Kind Regards
Bronwyn Saunders
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to the relevant management team for urgent attention.
Kind Regards
Bronwyn Saunders
REQ:***
Best regards,
MTN South Africa's reply27 Feb 2015, 15:23
Official
Hello sibongileboshoma,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to the relevant management team for urgent attention.
Kind Regards
Bronwyn Saunders
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to the relevant management team for urgent attention.
Kind Regards
Bronwyn Saunders
REQ:***
Best regards,