SJ
Sindi J
1 reviews | Active since Jan 2013
23 Oct 2015, 09:35
BAD SERVICE
I bought an Iphone 6 plus in Shelly centre in April 2015, the phone has been faulty for two weeks and ive been trying to get it fixed with no luck. Yesterday i drove to Gateway(Istore) for Margate and only then i was told to take it back to my service provider, The lady at MTN told me that i was four days late because the phone was still under guarantee, if i had come 4days earlier they wouldve given me a new phone. When i bought the phone, the sales person didnt inform me of that and now i have to live without a phone for the next 3weeks.
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Replies (1)
MTN South Africa's replyOfficial
26 Oct 2015, 10:31Hello Jee0612,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. Please note that the phone is still under warranty, in order for a new handset to be given to you, the repairs centre will have to asses the current one.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. Please note that the phone is still under warranty, in order for a new handset to be given to you, the repairs centre will have to asses the current one.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply26 Oct 2015, 10:31
Official
Hello Jee0612,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. Please note that the phone is still under warranty, in order for a new handset to be given to you, the repairs centre will have to asses the current one.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. Please note that the phone is still under warranty, in order for a new handset to be given to you, the repairs centre will have to asses the current one.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Best regards,