Bad service

My two year contract ended June 2015. I went into the Woodlands, Pretoria, branch to upgrade in July. Their response: July - on strike. August - as a result of the strike they have a backlog. September - same response as August. 3 October - same response but would order the phone which will take two weeks. To date nothing. I then wrote to MTN giving my complaint and their response was \phone 808"- really!! The phone I wanted was advertised in their catalogues. In the meantime I am still being charged the full price for my old phone which was paid for in full by the end of June."""