TP
Tumi P
1 reviews | Active since Oct 2015
15 Oct 2015, 12:55
BAD SERVICE
I recharged my account with R160 through my fnb account, it did not reflect, called my bank and they advised that the transaction went through I should query this with MTN, called MTN and spoke to Jabulane Ntshangase who told me he does not know what caused the problem and he will escalate my query and it will take about 7 days to be resolved, which is unacceptably as i need airtime on my phone to be able to make my business calls.<br> <br> Can this query be resolved. Ref No: ***
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MTN South Africa's replyOfficial
16 Oct 2015, 10:49Hello TumiPule,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the sim card has been recharged, as per our technical department they have experienced problem for this to pull through to the Sim cards.
The airtime for R160.00 will be loaded to your sim card today.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the sim card has been recharged, as per our technical department they have experienced problem for this to pull through to the Sim cards.
The airtime for R160.00 will be loaded to your sim card today.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply16 Oct 2015, 10:49
Official
Hello TumiPule,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the sim card has been recharged, as per our technical department they have experienced problem for this to pull through to the Sim cards.
The airtime for R160.00 will be loaded to your sim card today.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the sim card has been recharged, as per our technical department they have experienced problem for this to pull through to the Sim cards.
The airtime for R160.00 will be loaded to your sim card today.
Kind Regards,
Alice van der Merwe
***
Best regards,