sC
stacey C
1 reviews | Active since Oct 2015
13 Oct 2015, 13:26
Bad Service
I bought a laptop from MTN with insurance, I had a incident with it and sent it in for repairs, to my surprise I had to wait 11 months to get it back.. finally got it back after 11 months but with no charger, I'm still waiting for my charger till today. I have paid my account every month but did not have my laptop, I need my charger please. And credit for all the months I had to pay for something I didn't have for almost a year! MTN is very fast to deactivate our lines if we don't pay but they don't service there customers with respect!
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Replies (1)
MTN South Africa's replyOfficial
14 Oct 2015, 16:25Hello stace.c26,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
Please can you assist us with the collection number and the Acer serial number to send this request to the repair centre for feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
Please can you assist us with the collection number and the Acer serial number to send this request to the repair centre for feedback.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply14 Oct 2015, 16:25
Official
Hello stace.c26,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
Please can you assist us with the collection number and the Acer serial number to send this request to the repair centre for feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
Please can you assist us with the collection number and the Acer serial number to send this request to the repair centre for feedback.
Kind Regards,
Alice van der Merwe
***