gM
gugu M
1 reviews | Active since Feb 2014
12 Oct 2015, 14:00
bad service
I received a Response from mike claiming that he was going yo assist me after the complain I logged with hello peter bt days have went by and I have received nothing from MTN. iv been to walk in customer care, called call centers sent email but NOTHING but **** from them. Am I ever going to get any good service from MTN?
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Replies (1)
MTN South Africa's replyOfficial
13 Oct 2015, 11:17Hello blaqberry,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up with the previous hello peter complaint you mentioned that that you request to cancel the contract, the contract cannot be cancelled due to upgrade done 2014-12-23. This contact only expires now 2016-12-23 and the upgrade has been done via Connect Direct.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up with the previous hello peter complaint you mentioned that that you request to cancel the contract, the contract cannot be cancelled due to upgrade done 2014-12-23. This contact only expires now 2016-12-23 and the upgrade has been done via Connect Direct.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply13 Oct 2015, 11:17
Official
Hello blaqberry,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up with the previous hello peter complaint you mentioned that that you request to cancel the contract, the contract cannot be cancelled due to upgrade done 2014-12-23. This contact only expires now 2016-12-23 and the upgrade has been done via Connect Direct.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up with the previous hello peter complaint you mentioned that that you request to cancel the contract, the contract cannot be cancelled due to upgrade done 2014-12-23. This contact only expires now 2016-12-23 and the upgrade has been done via Connect Direct.
Kind Regards,
Alice van der Merwe
***
Best regards,