BAD SERVICE

My name is Ayanda I have been a loyal customer with MTN for the past 3 years. I am very dissapointed and angry about the service I have been getting from the consultants and the management team as well. I had 3 contracts with MTN and 2 were due for an upgrade in July 2015. I tried calling 808 for help but I couldnt get any help. I went to MTN store in East rand mall for help. I was assisted buy Gaven he assured me that my contracts were canceled and he even gave me reference numbers. Only one was canceled but the other one was not.<br> <br> I pay one amounth for my contracts so meaning that if one is in arrears all of them should be. I did a follow up regarding the other contract that was not canceled the poor part is that i was told that it was in arrears and i need to pay a certain amounth then i shold me able to do so. Even today they didnt move that number to prepaid all I get is that the account is in arrears, I go and pay after that it is still in arrears. On the 28th of Sep 2015 I went to make a payment at Absa because they said i should in order for them not to suspend the account. I used a reference number that is no longer active to MTN but used the correct account number.