bad service

i have had endless issues with regards to my handset blacklisting and unblacklisting by mtn when i visit a store they have advised that the handset is not blacklisted after waiting 2 / 4 weeks for feedback<br> when i contact the contact center i requested a supervisor spoke with fezile qina who advised that he would definatly assist me provided that i send him the relevant docs to unblacklist the handset via email <br> i have emailed fezile i have asked for his managers details<br> i have left several messages for him to call me back<br> there was even an instance of me calling in and the agent didnt even let me complete my sentence as i asked for fezile qina she advised that theres no such person at mtn when i asked to speak with a manager she refused to get me one and dropped the call on me called back spoke with another agent he advised that fezile was not at his desk but he would send him an email to call me back <br> for some reason agents nor the stroe can pick up the blacklisted imei but fezile did <br> mtn is not giving me any response other than automated replys on hello peter <br> i need this to be resolved i am tired of the run around i get with each and every issue mtn is disgusting