SQ
Sihle Q
1 reviews | Active since Aug 2015
08 Oct 2015, 22:25
Bad Service
Yesterday I contacted the MTN Customer service centre to do a sim swap, I was told it would take 24 hours. Today I contacted them again because my old number had not been activated I was told that the person I spoke to did not do anything about it, I was told to wait again. After a long wait I get ridiculous reasons stating that the problem was not fixed yet and I asked for the supervisor
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Replies (1)
MTN South Africa's replyOfficial
10 Oct 2015, 10:58Hello Hlena,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
As per our telephone conversation we sincerely hope that all is in order and that we are able to restore your faith in us.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
As per our telephone conversation we sincerely hope that all is in order and that we are able to restore your faith in us.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply10 Oct 2015, 10:58
Official
Hello Hlena,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
As per our telephone conversation we sincerely hope that all is in order and that we are able to restore your faith in us.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
As per our telephone conversation we sincerely hope that all is in order and that we are able to restore your faith in us.
Warm Regards
Nompumelelo
REQ:***
Best regards,