PP
Portia P
1 reviews | Active since Jun 2019
29 Jul 2019, 11:17
BAD Service
I went to MTN Northgate, on Sunday just before 2 . to have a number change . I have never experience this ever . worse service. I had to beg to be given service only to be told they are off line, while they are busy opening new account. I will never go to that branch ….. MTN NORTHGATE ( OUTSIDE NEXT TO entrance 7 ) is the worst.
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MTN South Africa's replyOfficial
30 Jul 2019, 13:05Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been escalated to the store management team to investigate and provide feedback . I have also tried to contact you on the number provided with no luck.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been escalated to the store management team to investigate and provide feedback . I have also tried to contact you on the number provided with no luck.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply30 Jul 2019, 13:05
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been escalated to the store management team to investigate and provide feedback . I have also tried to contact you on the number provided with no luck.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been escalated to the store management team to investigate and provide feedback . I have also tried to contact you on the number provided with no luck.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,