SC
Sandile C
1 reviews | Active since Jul 2019
17 Jul 2019, 00:23
Bad service
I pay mtn every month for my contract which also includes insurance but now that my phone is broken and im trying to get help they give me the run around when i go to the store they say i must call instead when i call they say i must go to the store if they had no cancellation fees I'd switch to telkom instantly
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Replies (1)
MTN South Africa's replyOfficial
17 Jul 2019, 10:02 Good day Sandile Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation the Insurance company has been trying to contact you on the numbers that was listed on your application 067 and 062, however they are unable to get through to you. I have asked them to call you on your 078 number @ 10:10 today.
The insurance contact details are: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
As per our telephone conversation the Insurance company has been trying to contact you on the numbers that was listed on your application 067 and 062, however they are unable to get through to you. I have asked them to call you on your 078 number @ 10:10 today.
The insurance contact details are: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,
MTN South Africa's reply17 Jul 2019, 10:02
Official
Good day Sandile Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation the Insurance company has been trying to contact you on the numbers that was listed on your application 067 and 062, however they are unable to get through to you. I have asked them to call you on your 078 number @ 10:10 today.
The insurance contact details are: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
As per our telephone conversation the Insurance company has been trying to contact you on the numbers that was listed on your application 067 and 062, however they are unable to get through to you. I have asked them to call you on your 078 number @ 10:10 today.
The insurance contact details are: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,