BVdp
Barend Van der poel
1 reviews | Active since Jun 2019
01 Jul 2019, 14:04
Bad service
I phoned in on the 10th to make a payment arrangements for a amount to go off woth my installment on the 1st they haven't debated me and suspended my account when i phoned they said the arrangement was never made
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Replies (1)
MTN South Africa's replyOfficial
02 Jul 2019, 12:59Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that according to the system everything has been arranged by yourself and a consultant earlier on today. I have also tried to contact you to confirm the status of your account.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that according to the system everything has been arranged by yourself and a consultant earlier on today. I have also tried to contact you to confirm the status of your account.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply02 Jul 2019, 12:59
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that according to the system everything has been arranged by yourself and a consultant earlier on today. I have also tried to contact you to confirm the status of your account.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that according to the system everything has been arranged by yourself and a consultant earlier on today. I have also tried to contact you to confirm the status of your account.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,