1 reviews | Active since Nov 2013

01 Jul 2019, 12:14

BAD service

Item: MTN South Africa
Rating: 1
Author: Chantel C

I have been calling them for 2-3 months as i am not receiving my OTP pins from the kick and win website. Also i am not able to use MMI codes

Helpful (0)

Replies (8)

MTN South Africa's replyOfficial

03 Jul 2019, 10:18

Good day Chantel

My apologies for not calling you back yesterday.

Please can you advise if the options that we discussed yesterday worked.

Warm Regards
Jessica John
Complaints Analyst

Best regards,

MTN South Africa's reply03 Jul 2019, 10:18

Official

Good day Chantel

My apologies for not calling you back yesterday.

Please can you advise if the options that we discussed yesterday worked.

Warm Regards
Jessica John
Complaints Analyst

Best regards,

MTN South Africa's replyOfficial

04 Jul 2019, 12:54

Good day Chantel

I tried calling you, unfortunately there was no answer.

Please can you advise of a suitable time for me to call you.

Warm Regards
Jessica John
Complaints Analyst

Best regards,

MTN South Africa's reply04 Jul 2019, 12:54

Official

Good day Chantel

I tried calling you, unfortunately there was no answer.

Please can you advise of a suitable time for me to call you.

Warm Regards
Jessica John
Complaints Analyst

Best regards,

Chantel C's updateReviewer Update

05 Jul 2019, 07:18

Hi you can call me today, am available most of the day and no nothing worked

Chantel C's update05 Jul 2019, 07:18

Reviewer Update

Hi you can call me today, am available most of the day and no nothing worked

MTN South Africa's replyOfficial

05 Jul 2019, 08:59

Good Morning Chantel

Please be advised that I have escalated your query to the support team for further investigation.
Trouble Ticket#: ***
I will provide feedback as soon as possible.

Warm Regards
Jessica John
Complaints Analyst

Best regards,

MTN South Africa's reply05 Jul 2019, 08:59

Official

Best regards,

MTN South Africa's replyOfficial

08 Jul 2019, 12:18

Good Day Chantel The support team has requested for you to please reboot and then test once more. https://www.mtnkickandwin.co.za/login Also test the *156*083# (if the MMI error still persists , please test on an alternate handset).

Warm Regards
Jessica John
Complaints Analyst

Best regards,

MTN South Africa's reply08 Jul 2019, 12:18

Official

Best regards,

Chantel C's updateReviewer Update

08 Jul 2019, 12:32

Still no OTP and if i do the *156*083# still MMI error
i dont know of anyone with mtn handset at work

Chantel C's update08 Jul 2019, 12:32

Reviewer Update

Still no OTP and if i do the *156*083# still MMI error
i dont know of anyone with mtn handset at work

Chantel C's updateReviewer Update

22 Jul 2019, 13:43

Hi i seem to always miss your call. but just wanted to say its still not working

Chantel C's update22 Jul 2019, 13:43

Reviewer Update

Hi i seem to always miss your call. but just wanted to say its still not working

Chantel C's updateReviewer Update

22 Oct 2019, 07:10

Hi i downloaded the new mtn app and when i want to play the game i STILL dont receive OTP

Chantel C's update22 Oct 2019, 07:10

Reviewer Update

Hi i downloaded the new mtn app and when i want to play the game i STILL dont receive OTP

BAD service

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