KT
Khumbudzo T
1 reviews | Active since Jun 2019
22 Jun 2019, 23:08
Bad service
I took a contract last year march, i was not credited with the correct package. It took mtn more than one year to resolve my query. I did call to ask how will they compensate i was told i wont get compensated. The service is very horrible.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
24 Jun 2019, 13:47Good day Khumbudzo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have compensated you accordingly for the months you were not getting your correct allocation.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have compensated you accordingly for the months you were not getting your correct allocation.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply24 Jun 2019, 13:47
Official
Good day Khumbudzo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have compensated you accordingly for the months you were not getting your correct allocation.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have compensated you accordingly for the months you were not getting your correct allocation.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
KT
Khumbudzo T's updateReviewer Update
24 Jun 2019, 14:43Good day
I was called by an agent in the morning to explain my situation which i did, he said he will call with feedback to explain jow am i gonna be compensated. I require an agent to call an give a feedback.
Kind regards
Khumbudzo
I was called by an agent in the morning to explain my situation which i did, he said he will call with feedback to explain jow am i gonna be compensated. I require an agent to call an give a feedback.
Kind regards
Khumbudzo
KT
Khumbudzo T's update24 Jun 2019, 14:43
Reviewer Update
Good day
I was called by an agent in the morning to explain my situation which i did, he said he will call with feedback to explain jow am i gonna be compensated. I require an agent to call an give a feedback.
Kind regards
Khumbudzo
I was called by an agent in the morning to explain my situation which i did, he said he will call with feedback to explain jow am i gonna be compensated. I require an agent to call an give a feedback.
Kind regards
Khumbudzo