pM
prince M
1 reviews | Active since Sept 2018
20 Jun 2019, 17:32
Bad service
I went to buy an mtn smart phone from mtn Greenacres mall pe next to Fnb bank. Now the system was too slow I advised the consultant I was going to come back for my cash slip. Later I went back I was told it was still going to take long because the system was slow. Left my details with a different consultant told me they going to contact me. Day 2 is gone I havent heard from them my new number is not working and no feed back has been given.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
21 Jun 2019, 10:09Good day Prince Malaba
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply21 Jun 2019, 10:09
Official
Good day Prince Malaba
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
pM
prince M's updateReviewer Update
21 Jun 2019, 15:35The receipt issue has been sorted but my sim card is not working I gave all details. My daughter says the phone has a 6 month free WhatsApp deal.
pM
prince M's update21 Jun 2019, 15:35
Reviewer Update
The receipt issue has been sorted but my sim card is not working I gave all details. My daughter says the phone has a 6 month free WhatsApp deal.