HF
Heidi F
1 reviews | Active since Jun 2019
05 Jun 2019, 08:10
Bad Service
Bad Service from MTN My mother has an at Home WIFI device from MTN. She moved at the end of April and we have been struggling to get any service from MTN. We went to the stores and they gave us the run around and provided us with telephone numbers that no one can get trough to. Eventually we found out that the device is set to a certain address and with the move needs to be set to the new address. We have been trying to get this resolved for a month now to no avail. Sending emails trying to get through to contact numbers. When my mother went to the Randfontein store on 4 June, where the contract was taken from, they were rude and could still not give any answers. We are paying for a service that we are not receiving, and yes when it was time that the payment was due, they took their money. We are fed up with the bad service and being sent from pillar to post with no resolution to this problem.
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Replies (4)0
Replies (4)HF
Heidi F's updateReviewer Update
05 Jun 2019, 09:55After posting a complaint this morning a very helpful and friendly lady contacted us and with a few clicks of a button our problem was resolved after a month. I am sorry that I did not get the lady's name but thank you so much for the quick response and for resolving this matter.
It is sad that we have to complain on this platform before we get service.
It is sad that we have to complain on this platform before we get service.
HF
Heidi F's update05 Jun 2019, 09:55
Reviewer Update
After posting a complaint this morning a very helpful and friendly lady contacted us and with a few clicks of a button our problem was resolved after a month. I am sorry that I did not get the lady's name but thank you so much for the quick response and for resolving this matter.
It is sad that we have to complain on this platform before we get service.
It is sad that we have to complain on this platform before we get service.
MTN South Africa's replyOfficial
05 Jun 2019, 09:58Good Day Heidi
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note that we have performed a change on the system, we then asked your mother to test and she confirmed that the line is now working.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note that we have performed a change on the system, we then asked your mother to test and she confirmed that the line is now working.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply05 Jun 2019, 09:58
Official
Good Day Heidi
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note that we have performed a change on the system, we then asked your mother to test and she confirmed that the line is now working.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note that we have performed a change on the system, we then asked your mother to test and she confirmed that the line is now working.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
HF
Heidi F's updateReviewer Update
10 Jun 2019, 12:21Good day
Please could the lady that contacted us please contact us again on ********** . She stated that she would correct the data but it is still not done.
Thank you
Please could the lady that contacted us please contact us again on ********** . She stated that she would correct the data but it is still not done.
Thank you
HF
Heidi F's update10 Jun 2019, 12:21
Reviewer Update
Good day
Please could the lady that contacted us please contact us again on ********** . She stated that she would correct the data but it is still not done.
Thank you
Please could the lady that contacted us please contact us again on ********** . She stated that she would correct the data but it is still not done.
Thank you
MTN South Africa's replyOfficial
12 Jun 2019, 13:33Good Day Heidi
Thank you for your post.
Kindly be advised that the issue regarding the data was escalated to our support team and we will revert to you as soon as we receive feedback.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Kindly be advised that the issue regarding the data was escalated to our support team and we will revert to you as soon as we receive feedback.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply12 Jun 2019, 13:33
Official
Good Day Heidi
Thank you for your post.
Kindly be advised that the issue regarding the data was escalated to our support team and we will revert to you as soon as we receive feedback.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Kindly be advised that the issue regarding the data was escalated to our support team and we will revert to you as soon as we receive feedback.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,