AO
Antoinette O
1 reviews | Active since May 2019
30 May 2019, 14:52
bad service
My husbands phone was disconnected due to non payment at MTN. Monday, 27/5/2019 the outstanding amount was paid to MTN via EFT. I phoned the call centre to inform them of the payment and to arrange for the re-activation of the service. I tried to phone the call centre 4 times during office hours on that day and then get a message to say "sorry our call centre is currently closed." I tried again the next day, the phone rang but after 10 min nobody still answered the phone. I printed the proof of payment and faxed it through to them yesterday, tried the call centre again, my husband went to the MTN office in Springs Mall but to no avail. Up to now the phone service has not been activated. T he MTN office gave us another number to phone but I tried that today and it only stays engaged. What else can we do to get the service back up and running because I think their service is pathetic!! For a big company like MTN to say during office hours "our call centre is currently closed" is unacceptable. Please HELP!!!
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
31 May 2019, 10:59Good day Antoinette
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that you may call 135, select the option to speak to a consultant and request to be transferred to the legal department. I have tested this and i was put through to them.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that you may call 135, select the option to speak to a consultant and request to be transferred to the legal department. I have tested this and i was put through to them.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Best regards,
MTN South Africa's reply31 May 2019, 10:59
Official
Good day Antoinette
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that you may call 135, select the option to speak to a consultant and request to be transferred to the legal department. I have tested this and i was put through to them.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that you may call 135, select the option to speak to a consultant and request to be transferred to the legal department. I have tested this and i was put through to them.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints management team
Best regards,
AO
Antoinette O's updateReviewer Update
31 May 2019, 11:17Good day
thank you for coming back to me. I tried again this morning at 11h00 to phone 135. I did get through to speak to a consultant but after 10 min I've put the phone down as nobody answers the call. Since I am phoning from my own cell phone I can not hold on for an indefinite time period.
hope this explains my frustration with this situation.
kind regards
Antoinette
thank you for coming back to me. I tried again this morning at 11h00 to phone 135. I did get through to speak to a consultant but after 10 min I've put the phone down as nobody answers the call. Since I am phoning from my own cell phone I can not hold on for an indefinite time period.
hope this explains my frustration with this situation.
kind regards
Antoinette
AO
Antoinette O's update31 May 2019, 11:17
Reviewer Update
Good day
thank you for coming back to me. I tried again this morning at 11h00 to phone 135. I did get through to speak to a consultant but after 10 min I've put the phone down as nobody answers the call. Since I am phoning from my own cell phone I can not hold on for an indefinite time period.
hope this explains my frustration with this situation.
kind regards
Antoinette
thank you for coming back to me. I tried again this morning at 11h00 to phone 135. I did get through to speak to a consultant but after 10 min I've put the phone down as nobody answers the call. Since I am phoning from my own cell phone I can not hold on for an indefinite time period.
hope this explains my frustration with this situation.
kind regards
Antoinette
AO
Antoinette O's updateReviewer Update
31 May 2019, 12:04I tried the call centre again 10 min ago, I got through to the legal department but again after holding the line for 8 min, the message of "sorry our call centre is currently closed" was conveyed. I really don't know what else to do to get this service activated.
antoinette
antoinette
AO
Antoinette O's update31 May 2019, 12:04
Reviewer Update
I tried the call centre again 10 min ago, I got through to the legal department but again after holding the line for 8 min, the message of "sorry our call centre is currently closed" was conveyed. I really don't know what else to do to get this service activated.
antoinette
antoinette