SD
Shadreck D
1 reviews | Active since Mar 2015
17 May 2019, 16:52
Bad service
I upgraded in March 2019 with MTN call centre.They promised me things they only could provide me in April this month they did not provision my services as agreed. When I call then they say I should contact point of sale which is a third party sales company. They do not answer their number ********** 205. Spoke to a couple of consultant who want me to repeat myself the whole day. Last call was almost 50 minutes being told it's wrong department then I am transferred to another wrong department. Call ref is on the following text I insisted on getting from their supervisor Yello Customer!reference number: ********** 69,Thankyou for using MTN.
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
20 May 2019, 09:02 Good day Shadreck
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, I am investigating your query and will contact you with feedback as soon as possible. Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, I am investigating your query and will contact you with feedback as soon as possible. Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply20 May 2019, 09:02
Official
Good day Shadreck
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, I am investigating your query and will contact you with feedback as soon as possible. Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, I am investigating your query and will contact you with feedback as soon as possible. Warm regards, Jessica John Complaints Management Team
Best regards,
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Shadreck D's updateReviewer Update
22 May 2019, 11:28Hi Jessica. I am waiting for your feedback. It's now 48 hours you promise to get back to me within 24 hours. I am trying to call the cancellation department they want to forfeit my minutes while charging me for the minutes. I need feedback because I want to get of the contract and move on with my life. Today's call ref number is ***
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Shadreck D's update22 May 2019, 11:28
Reviewer Update
Hi Jessica. I am waiting for your feedback. It's now 48 hours you promise to get back to me within 24 hours. I am trying to call the cancellation department they want to forfeit my minutes while charging me for the minutes. I need feedback because I want to get of the contract and move on with my life. Today's call ref number is ***
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Shadreck D's updateReviewer Update
31 May 2019, 09:20Hi Jessica
I would like to get your email address I received a call last night from the call centre that called me to do an up. I want to send you the email they sent me which confirms what I was saying.
I would like to get your email address I received a call last night from the call centre that called me to do an up. I want to send you the email they sent me which confirms what I was saying.
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Shadreck D's update31 May 2019, 09:20
Reviewer Update
Hi Jessica
I would like to get your email address I received a call last night from the call centre that called me to do an up. I want to send you the email they sent me which confirms what I was saying.
I would like to get your email address I received a call last night from the call centre that called me to do an up. I want to send you the email they sent me which confirms what I was saying.
SD
Shadreck D's updateReviewer Update
06 Jun 2019, 10:20Can some one please look into this matter. I need to resolved this issue. Maybe I should simply stop paying and see who will lose.
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Shadreck D's update06 Jun 2019, 10:20
Reviewer Update
Can some one please look into this matter. I need to resolved this issue. Maybe I should simply stop paying and see who will lose.