VW
Vanessa W
1 reviews | Active since May 2009
10 May 2019, 12:10
Bad Service
I received a sms from MTN that my device can be upgraded. I phone and Naydene Emanuel helped me, then she requested that I forward her my ID and 3 months bank statements which I did, and actually I have e-mailed it 4 times now which she conformed that she did receive the e-mail. Yesterday I phoned again after I got no response on my email the lady said that Naydene will phone me till now I have not received any call back yet. This is the first time in 10 years that I got bad service from MTN and it is very disappointing!!!!!!
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Replies (1)
MTN South Africa's replyOfficial
13 May 2019, 12:27Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that this matter has been escalated to the sales management team to intervene and provide feedback and a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that this matter has been escalated to the sales management team to intervene and provide feedback and a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply13 May 2019, 12:27
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that this matter has been escalated to the sales management team to intervene and provide feedback and a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that this matter has been escalated to the sales management team to intervene and provide feedback and a resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia ViljoenComplaints Management team
Best regards,