kM
kgashane M
1 reviews | Active since Aug 2012
02 Oct 2015, 10:10
BAD SERVICE
I went to MTN store at Waterfall mall in Rustenburg on the 10th September 2015 to upgrade my contract, and on my arrival they told me that the phone that I was looking for is out of stock. They told me that they will put in a request for the phone to be delivered of which I agreed. After five days I went back because I was not receiving any communication to say when are they going to deliver the phone, then they told me that I have to wait for 10 working days. 10 working days have passed still nothing happened. I went to the store on the 01/10/2015 and they told me that they don't know why the phone was not delivered.<br> <br> My problem is that I 'm paying for the phone which I don't have
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MTN South Africa's replyOfficial
04 Oct 2015, 18:56Hello mohaleks,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
MTN South Africa's reply04 Oct 2015, 18:56
Official
Hello mohaleks,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***