GT
Gloria T
1 reviews | Active since Oct 2015
02 Oct 2015, 08:51
BAD SERVICE
I am an MTN client, I lost my phone on the 5th of September 2015, i have insurance and i did everything i was instructed to do so that i can claim from the insurance and till this day i have not received any kind of feedback from the insurance department. i went to the branch, i have been calling and i have not been assisted. i send several email to the insurance and no response was given and i'm still sitting without a phone and no feedback from the insurance.
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Replies (1)
MTN South Africa's replyOfficial
05 Oct 2015, 09:08Hello gtheys,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply05 Oct 2015, 09:08
Official
Hello gtheys,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***