BAD SERVICE

AFTER MY FIRST COMPLAINT I WENT AGAIN TO THE SHOP BECAUSE THEY PHONED AND SAID MY PHONE IS READY TO COLLECT ON 15/09/2015. WHEN I GOT THERE I WAITED MORE THAN 30 MIN AND THEN THEY HELPED ME AND SAID THE SYSTEM IS STILL GIVING AN ERROR. THEY TOLD ME THAT THEY WILL BRING MY PHONE TO WORK ON 17/09/2015. I RECEIVED THE PHONE ON THE DAY AS PROMISED. THE LADY WHO BROUGHT THE PHONE SAID SHE WILL EMAIL ME MY COPY OF MY CONTRACT ON THE SAME DAY AS THEY ALSO NEED TO LOAD THE PAYMENT. MY DEBIT ORDER GOES OFF ON 30/31 OF EACH MONTH. YESTERDAY ONLY ONE PHONE WENT OFF ON MY DEBIT ORDER. I STILL HAVE NOT RECEIVED MY CONTRACT!!!! I PHONED THE SHOP TODAY (12H15) AND ASKED TO SPEAK TO THE MANAGER AND THEY SAID SHE WILL CALL ME BACK AS SHE WAS ON ANOTHER LINE KNOWING THAT IT WAS URGENT. I PHONED AGAIN AT 15H00 - NO ANSWER!! IT IS NOW 15H36 AND NO PHONE CALL?? I AM SICK AND TIRED OF ME NEEDING TO ASK FOR EVERYTHING AT THAT SHOP AND IT FEELS LIKE NO ONE CARES. THIS IS REALLY UNPROFESSIONAL AND UNACCEPTABLE!!!!!! I AM HIGHLY UPSET AND I AM ON THAT POINT TO GO TO SOMEONE ELSE AND CANCEL BOTH MY CONTRACTS AT MTN!!