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Porcia M
1 reviews | Active since Mar 2019
05 Mar 2019, 13:58
Bad service
I bought phone last year July was already booked 3 times repair with in 5 months. According their contract it say I can I have new phone or refund. Last booked was December 2018 since today I don't have phone difficult to get refund. When ever I do follow up they will phone me is not up to them in store to refund
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MTN South Africa's replyOfficial
06 Mar 2019, 10:44Good day Porcia
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. As per our telephonic conversation, I am liaising with regional management regarding the matter. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. As per our telephonic conversation, I am liaising with regional management regarding the matter. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply06 Mar 2019, 10:44
Official
Good day Porcia
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. As per our telephonic conversation, I am liaising with regional management regarding the matter. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. As per our telephonic conversation, I am liaising with regional management regarding the matter. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,