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Khathazile P

1 reviews | Active since Feb 2019

25 Feb 2019, 12:28

Bad Service

Cancelled my contract last year November, now my line is suspended. I was transfered from pillar to post by 6 agents (Vanessa, Wendy,Thando,Nkateko was the worst of them all because I asked her to transfer me to her team leader she transferred me to another consultant Anna in the retention department) on the 20/02/2019. Today I called in spoke with Nkosinathi who sounded like he was not interested in assisting me I gave him the Ref number I was provided by Anna Ref number ********** 66 he told me that I must call back after 24 hours because he cannot pick up my query. Today its the 5th day my line is suspended, there is no response to my query. As soon as my line is open I am moving to another network.

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Replies (2)
MTN South Africa
MTN South Africa's reply26 Feb 2019, 11:49
Official
 Good day Khathazile  Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.  As per our telephone conversation I will investigate and call you back.  Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.  Warm regards Roanne Juggannadh Complaints Management Team 

Best regards,

KP
Khathazile P's update08 Jul 2019, 08:45
Reviewer Update
My line is SUSPENDED AGAIN, how many times must I call MTN and tell them that I cancelled my contract last year October. Its been a week, I don't receive calls or making outgoing calls because my line is suspended. When I call all these not competent agents do not know what they are doing.