RD
Refqah D
1 reviews | Active since Mar 2009
13 Feb 2019, 13:38
BAD SERVICE
I upgraded my cellphone. Requested that the consulted confirm the cost of insurance with them. She never provided me with the information instead told me to sign a waiver that i'm not taking insurance.
I've been trying for the past 3 days to get the information from MTN via email and they cannot answer a simple question "what is the cost of insurance of the cellphone" . How is that so hard to answer. I believe this to be a delay tactic to ensure that I am over the 30 days in which I can take out insurance with them. Guess what, today is that last day.
Your staff really need customer service training because IT SUCKS!!!!!
The last reply I got from ********** is i must call in - WT# man, why, why when your email centre can just reply to my simple question, after all, it's not rocket science.
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MTN South Africa's replyOfficial
14 Feb 2019, 10:19Good day Refqah
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, your query has been escalated to Pinnacle marketing. I will provide feedback as soon as I receive a response from them.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, your query has been escalated to Pinnacle marketing. I will provide feedback as soon as I receive a response from them.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply14 Feb 2019, 10:19
Official
Good day Refqah
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, your query has been escalated to Pinnacle marketing. I will provide feedback as soon as I receive a response from them.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, your query has been escalated to Pinnacle marketing. I will provide feedback as soon as I receive a response from them.
Warm regards, Jessica John Complaints Management Team
Best regards,