SM
Sophie M
1 reviews | Active since Feb 2019
02 Feb 2019, 13:30
Bad service
The service offered by Zelda at MTN Wonderboom junction is so pathetic and degrading. She speaks to clients like she is speaking to kids and was so rude. All i wanted is to pay my husband account whom was standing next to me and could not speak for himself as he was not feeling well. She just insisted he must open his mouth and speak. She was rude and irritated to assist and just pass to another client. But the guy next to her on the next till openly assisted us with no attitude. Zelda is always rude when we go there for payments. Please assist
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MTN South Africa's replyOfficial
04 Feb 2019, 09:27Good day Sophie Mogotsi
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been brought to the attention of the regional manager.
It will be addressed accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been brought to the attention of the regional manager.
It will be addressed accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply04 Feb 2019, 09:27
Official
Good day Sophie Mogotsi
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been brought to the attention of the regional manager.
It will be addressed accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been brought to the attention of the regional manager.
It will be addressed accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,