JT
Jennivive T
1 reviews | Active since Feb 2019
01 Feb 2019, 03:02
bad service
I'm really tired of the false advertising by Mtn ,I signed a data deal that includes night express,even as we speak my night express data is unused and it's 02:58am instead they're deducting from my day data. I'm sick and tired of this hence I find myself complaining I think it's about time after the 6 years of silence as an MTN contract customer. It's alarming that I'm not the first one to complain yet the problem still persists it just shows that MTN does not take us seriously.
Helpful (0)
Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
01 Feb 2019, 11:12 Good day Jennivive Thank you for taking time to raise your concerns with MTN. I have checked the billing on this number: *** and I see the last internet connection was around 9pm yesterday. Please note that Night express will only connect during 00:00 and 06:00. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply01 Feb 2019, 11:12
Official
Good day Jennivive Thank you for taking time to raise your concerns with MTN. I have checked the billing on this number: *** and I see the last internet connection was around 9pm yesterday. Please note that Night express will only connect during 00:00 and 06:00. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,
JT
Jennivive T's updateReviewer Update
01 Feb 2019, 11:39Please acess my profile *** my other number I unfortunately don't know it because I only use the sim for data purposes ,I wasn't referring to the 078 number
JT
Jennivive T's update01 Feb 2019, 11:39
Reviewer Update
Please acess my profile *** my other number I unfortunately don't know it because I only use the sim for data purposes ,I wasn't referring to the 078 number
MTN South Africa's replyOfficial
01 Feb 2019, 12:23Hi Jennivive
I have logged a ref with our technical department to investigate the connections and charges on *** .
REF: SMC/***
I will credit your number with 1GB data in the interim until investigation is done.
I will feedback to your via email once ref is updated.
Regards
Roanne
I have logged a ref with our technical department to investigate the connections and charges on *** .
REF: SMC/***
I will credit your number with 1GB data in the interim until investigation is done.
I will feedback to your via email once ref is updated.
Regards
Roanne
Best regards,
MTN South Africa's reply01 Feb 2019, 12:23
Official
Hi Jennivive
I have logged a ref with our technical department to investigate the connections and charges on *** .
REF: SMC/***
I will credit your number with 1GB data in the interim until investigation is done.
I will feedback to your via email once ref is updated.
Regards
Roanne
I have logged a ref with our technical department to investigate the connections and charges on *** .
REF: SMC/***
I will credit your number with 1GB data in the interim until investigation is done.
I will feedback to your via email once ref is updated.
Regards
Roanne
Best regards,
MTN South Africa's replyOfficial
04 Feb 2019, 07:03Good day Jennivive
See below a response from our technical dept:
Call logs show that customer was getting charged from Promo bundles, these promo bundles take priority over other wallets
Regards
Roanne
See below a response from our technical dept:
Call logs show that customer was getting charged from Promo bundles, these promo bundles take priority over other wallets
Regards
Roanne
Best regards,
MTN South Africa's reply04 Feb 2019, 07:03
Official
Good day Jennivive
See below a response from our technical dept:
Call logs show that customer was getting charged from Promo bundles, these promo bundles take priority over other wallets
Regards
Roanne
See below a response from our technical dept:
Call logs show that customer was getting charged from Promo bundles, these promo bundles take priority over other wallets
Regards
Roanne
Best regards,
JT
Jennivive T's updateReviewer Update
04 Feb 2019, 11:03In simple English are you saying that I have night express as an ornament
JT
Jennivive T's update04 Feb 2019, 11:03
Reviewer Update
In simple English are you saying that I have night express as an ornament