1 reviews | Active since Sept 2009
Bad Service
I phoned MTN the 14th of February 2015 and upgraded my contract.They promised that a courier would deliver the phone by no later than Wednesday the 18th of February 2015.I phoned again today the 19th of February 2015 because I did not receive my phone yet.I spoke to Johan this morning and he promised to phone me back before 12o'clock today and nobody has contacted me as yet.I tried phoning 808 again and after holding for 15 minutes was cut off.This is very bad service and I will in future not refer anyone to MTN again.I was at a Apple I store and if I was on Vodacom I could receive my phone immediately.I maybe must consider chaning my service provider because I don't receive ANY service.
We are truly sorry for the breakdown in service and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We have now escalated the matter directly to Johan from our sales team to assist. We cannot confirm the exact reason for the delay, however it could be stock related as the iPhone 6 and iPhone 6 Plus has been selling very fast.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for the breakdown in service and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We have now escalated the matter directly to Johan from our sales team to assist. We cannot confirm the exact reason for the delay, however it could be stock related as the iPhone 6 and iPhone 6 Plus has been selling very fast.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,