BAD SERVICE

About a week ago I tried to get my outstanding balance to close one of my MTN accounts.<br> Ive got two with them and cant afford the second.<br> <br> I phoned 808 to assist with a e-mail or contact number to adress my request to.<br> The first 3 operators gave me incorrect e-mails and phone numbers.<br> Number 4 even gave me a ref number and said I would recieve a response within 24hours,its been 3 days.<br> <br> I phoned again.The 5th operator gave me incorrect details were I requested to speak to a manager.<br> The operator put me on hold.I waited between 7 - 10min when eventaully someone picked up.<br> <br> The manager promised me that the issue would be escalated and I would receive a call at 15h30 in the afternoon.<br> Which I didnt but still no response.I was told that He would sort it out personally and I needed to wait another 1-2 days.<br> Its been 2 days and no response.<br> How difficult can it be...I just need my settlement amount and Ive been assisted by people that dont know their job !!!