Bad Service

I've logged a call on 04 January for itemized billing and I'm still waiting till today. On top of that my email to ***** & risk about my account being hacked was ignored. My airtime disappears and appears and no one can help me. I suspect that someone in your employment is accessing my profile and giving away information to third parties but noone can help me. I'm going to cancel my subscription as you're useless when it comes to servicing customer.