MG
Mike G
1 reviews | Active since Jan 2019
08 Jan 2019, 15:15
Bad service
There customer service is terrible
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
09 Jan 2019, 09:23Good day Mike,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with the channel that you experienced the lapse in service so that we may investigate further.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with the channel that you experienced the lapse in service so that we may investigate further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply09 Jan 2019, 09:23
Official
Good day Mike,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with the channel that you experienced the lapse in service so that we may investigate further.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with the channel that you experienced the lapse in service so that we may investigate further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MG
Mike G's updateReviewer Update
09 Jan 2019, 10:05Goeie dag,
Soos bespreek, sal ek persoonlik elke dinsdag s***el of email met terugvoer oor die proses.
Warm regards,
Marlinet Moller
C: +***2
*** | mtn.co.za
This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation
From: Mike [mailto:***]
Sent: Tuesday, 08 January 2019 2:50 PM
To: Marlinet Moller [ MTN South Africa ] <***>
Cc: 'Marlize Buitendag' <***>; ***
Subject: RE: customer complaint regading *** upgrade
Ek sien ek betaal nog steeds op die nr *** al is die kaart af
Kind Regards
Mike van Greunen
43 Losberg Ave, Fochville
Tel: ***
Cell: ***
Web: www.hotspotcell.co.za
Email: ***
From: Marlinet Moller [ MTN South Africa ] [mailto:***]
Sent: 14 December 2018 07:57 AM
To: 'Mike'
Cc: 'Marlize Buitendag'; ***
Subject: RE: customer complaint regading *** upgrade
More ,
Soos verduidelik in my eerste email- krediet vat 30 werksdae om te reflekteer.
Ons het die krediet aangevra op die 23ste November.
Warm regards,
Marlinet Moller
Administrator: Office
C: +***2
*** | mtn.co.za
This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation
From: Mike [mailto:***]
Sent: Thursday, 13 December 2018 9:06 AM
To: Marlinet Moller [ MTN South Africa ] <***>
Cc: 'Marlize Buitendag' <***>; ***
Subject: RE: customer complaint regading *** upgrade
More Marlinet
Hoe lank moet ek nog wag ???????
Kind Regards
Mike van Greunen
43 Losberg Ave, Fochville
Tel: ***
Cell: ***
From: Marlinet Moller [ MTN South Africa ] [mailto:***]
Sent: 24 November 2018 12:40 PM
To: 'Mike'
Cc: 'Marlize Buitendag'; ***
Subject: RE: customer complaint regading *** upgrade
Hi,
Krediet is aangevra vanaf die datum wat die opgradering oorspronklik gedoen is(25/07/2018), tot die datum wat die router terug gebring is winkel toe(01/11/2018).
MTN moet nog die krediet approve en toe staan.
Ek sou aanraai om eers te wag tot die krediet wys- alvorens ons die kanselasie aanvra.
Warm regards,
Marlinet Moller
C: +***2
*** | mtn.co.za
This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation
From: Mike [mailto:***]
Sent: Friday, 23 November 2018 10:15 AM
To: Marlinet Moller [ MTN South Africa ] <***>
Cc: MTN Store - Mooiriver Mall 75 - Potchefstroom <***>; 'Marlize Buitendag' <***>; ***
Subject: RE: customer complaint regading *** upgrade
Goeie dag
Kan ek asb meer detail kry aangaande die krediete. Hoeveel het jy aangevra en van wanneer af.
Ek dan wil ek aanvra vir kansellasie op hierdie nommer sonder enige kostes en conformasie dat dit wel gedoen is indien moontlik ‘n ref nommer
Dankie
Kind Regards
Mike van Greunen
43 Losberg Ave, Fochville
Tel: ***
Cell: ***
Web: www.hotspotcell.co.za
Email: ***
From: Marlinet Moller [ MTN South Africa ] [mailto:***]
Sent: 23 November 2018 07:42 AM
To: 'Mike'
Subject: RE: customer complaint regading *** upgrade
More,
Neem asb kennis, dat krediet vanaf MTN 30 werksdae vat om te reflekteer. Ons kon eers die krediet aanvra, nadat die packet gekanseleer was.
Die verwysing vir die krediet aangevra is ***.
Jy is welkom om die opgradering te doen na die packet wat jy oorspronklik wou gehad het- of jy kan wag tot die krediet reflekteer voor jy upgrade.
Warm regards,
Marlinet Moller
*** | mtn.co.za
This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation
From: Mike [mailto:***]
Sent: Thursday, 22 November 2018 4:47 PM
To: 'Marlize Buitendag' <***>
Cc: MTN Store - Mooiriver Mall 75 - Potchefstroom <***>; Marlinet Moller [ MTN South Africa ] <***>; ***
Subject: RE: customer complaint regading *** upgrade
Ek gee julle tot more kans om met my ****ak te maak .
Anders praat ons maar weer deur HELLO PETER
Kind Regards
Mike van Greunen
From: Mike [mailto:***]
Sent: 22 November 2018 04:32 PM
To: 'Marlize Buitendag'
Cc: ***; ***
Subject: RE: customer complaint regading *** upgrade
Ek gee julle tot more kans om met my ****ak te maak .
Anders praat ons maar weer deur HELLO PETER
Kind Regards
Mike van Greunen
Kind Regards
Mike van Greunen
43 Losberg Ave, Fochville
Tel: ***
Cell: ***
Web: www.hotspotcell.co.za
Email: ***
From: Marlize Buitendag [mailto:***]
Sent: 19 November 2018 01:21 PM
To: Mike
Subject: Re: customer complaint regading *** upgrade
Goeie dag Mnr van Greunen
Ek was ongelukkig afsiek en toe met opleiding met geen toegang tot epos.
Ek vra gewoonlik die konsultant wat die probleem veroorsaak het om terugvoering te gee ander kry hulle nie mooi die boodskap om nie in die vervolg so 'n onnodige fout te begaan. Ek was ongelukkig in skielike onbeplande omstandighede wat veroorsaak het dat ek u nie op hoogte kon hou ek vra onverskoning vir dit.
Mnr se upgrade is oop om te doen op die pakket wat u verlang. As u dit so spoedig moontlik kan doen kan die prys regstel na nuutste pakket.
Vriendelike groete
Marlize
Sent from my Huawei Mobile
-------- Original Message --------
Subject: RE: customer complaint regading *** upgrade
From: Mike
To: Marlize Buitendag
CC: "Rulique Davis [ MTN South Africa ]" ,***,"MTN Mooririvier (MTN)"
Morning Marliz
I can not understand why you are not responding to my mails .
Rulique called my wife and told her that the upgrade is cancelled. Is that correct ?
I am not prepared to work with her and what is happening with my credits?
Why is she calling my wife?
Please let me know wat is going on
Regards
Mike van Greunen
43 Losberg Ave, Fochville
Tel: ***
Cell: ***
From: Mike [mailto:***]
Sent: 15 November 2018 12:14 PM
To: 'Marlize Buitendag'
Cc: ***; ***
Subject: FW: customer complaint regading *** upgrade
Morning Marlize
I am really not impressed with your service and the fact that you are not keeping to your promises .
Do you want me to start fighting again and make life miserable for all of us.
Please let us finalize this matter now.
Regards
Mike van Greunen
43 Losberg Ave, Fochville
Tel: ***
Cell: ***
From: Mike [mailto:***]
Sent: 15 November 2018 12:10 PM
To: 'Marlize Buitendag'
Cc: '***'
Subject: FW: customer complaint regading *** upgrade
Morning Marlize
I am really not impressed with your service and the fact that you are not keeping to your promises .
Do you want me to start fighting again and make life miserable for all of us.
Please let us finalize this matter now.
Regards
Mike van Greunen
43 Losberg Ave, Fochville
Tel: ***
Cell: ***
From: Mike [mailto:***]
Sent: 07 November 2018 11:12 AM
To: 'Marlize Buitendag'
Cc: '***'
Subject: RE: customer complaint regading *** upgrade
Morning Marlize
I had the router returned to the MTN Mooiriver store on the 1/11/2018 as you requested and Mpho accepted it( Imei; ***). Another week has passed and I have had no feedback . I have no internet at home and another debit order has gone through my account . Can I get some action and feedback please.
I am thinking to go to some other company that is prepared to assist me. This is costing me a lot of money having to buy data all the time.
This has also been dragging on since 24/07/2018 now.
Kind Regards
Mike van Greunen
43 Losberg Ave, Fochville
Tel: ***
Cell: ***
From: Mike [mailto:***]
Sent: 29 October 2018 05:37 PM
To: 'Mpho Tsunke [ MTN South Africa ]'; 'Marlize Buitendag'
Cc: 'Rulique Davis [ MTN South Africa ]'; '***'; '***'
Subject: RE: customer complaint
Good day Marlize
Marlize I asked you to please call me before 17h00 and you did not.
So could you please forward me one of the directors phone and email details.
Regards
Mike van Greunen
17 Vrede str , Fochville
Cell: ***
From: Mpho Tsunke [ MTN South Africa ] [mailto:***]
Sent: 29 October 2018 02:16 PM
To: 'Marlize Buitendag'
Cc: '***'
Subject: customer complaint
Good day
Please find the letter for MR VAN GREUNEN he asks to be called today before 5pm
Regards
Mpho tsunke
MG
Mike G's update09 Jan 2019, 10:05
Reviewer Update
Goeie dag,
Soos bespreek, sal ek persoonlik elke dinsdag s***el of email met terugvoer oor die proses.
Warm regards,
Marlinet Moller
C: +***2
*** | mtn.co.za
This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation
From: Mike [mailto:***]
Sent: Tuesday, 08 January 2019 2:50 PM
To: Marlinet Moller [ MTN South Africa ] <***>
Cc: 'Marlize Buitendag' <***>; ***
Subject: RE: customer complaint regading *** upgrade
Ek sien ek betaal nog steeds op die nr *** al is die kaart af
Kind Regards
Mike van Greunen
43 Losberg Ave, Fochville
Tel: ***
Cell: ***
Web: www.hotspotcell.co.za
Email: ***
From: Marlinet Moller [ MTN South Africa ] [mailto:***]
Sent: 14 December 2018 07:57 AM
To: 'Mike'
Cc: 'Marlize Buitendag'; ***
Subject: RE: customer complaint regading *** upgrade
More ,
Soos verduidelik in my eerste email- krediet vat 30 werksdae om te reflekteer.
Ons het die krediet aangevra op die 23ste November.
Warm regards,
Marlinet Moller
Administrator: Office
C: +***2
*** | mtn.co.za
This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation
From: Mike [mailto:***]
Sent: Thursday, 13 December 2018 9:06 AM
To: Marlinet Moller [ MTN South Africa ] <***>
Cc: 'Marlize Buitendag' <***>; ***
Subject: RE: customer complaint regading *** upgrade
More Marlinet
Hoe lank moet ek nog wag ???????
Kind Regards
Mike van Greunen
43 Losberg Ave, Fochville
Tel: ***
Cell: ***
From: Marlinet Moller [ MTN South Africa ] [mailto:***]
Sent: 24 November 2018 12:40 PM
To: 'Mike'
Cc: 'Marlize Buitendag'; ***
Subject: RE: customer complaint regading *** upgrade
Hi,
Krediet is aangevra vanaf die datum wat die opgradering oorspronklik gedoen is(25/07/2018), tot die datum wat die router terug gebring is winkel toe(01/11/2018).
MTN moet nog die krediet approve en toe staan.
Ek sou aanraai om eers te wag tot die krediet wys- alvorens ons die kanselasie aanvra.
Warm regards,
Marlinet Moller
C: +***2
*** | mtn.co.za
This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation
From: Mike [mailto:***]
Sent: Friday, 23 November 2018 10:15 AM
To: Marlinet Moller [ MTN South Africa ] <***>
Cc: MTN Store - Mooiriver Mall 75 - Potchefstroom <***>; 'Marlize Buitendag' <***>; ***
Subject: RE: customer complaint regading *** upgrade
Goeie dag
Kan ek asb meer detail kry aangaande die krediete. Hoeveel het jy aangevra en van wanneer af.
Ek dan wil ek aanvra vir kansellasie op hierdie nommer sonder enige kostes en conformasie dat dit wel gedoen is indien moontlik ‘n ref nommer
Dankie
Kind Regards
Mike van Greunen
43 Losberg Ave, Fochville
Tel: ***
Cell: ***
Web: www.hotspotcell.co.za
Email: ***
From: Marlinet Moller [ MTN South Africa ] [mailto:***]
Sent: 23 November 2018 07:42 AM
To: 'Mike'
Subject: RE: customer complaint regading *** upgrade
More,
Neem asb kennis, dat krediet vanaf MTN 30 werksdae vat om te reflekteer. Ons kon eers die krediet aanvra, nadat die packet gekanseleer was.
Die verwysing vir die krediet aangevra is ***.
Jy is welkom om die opgradering te doen na die packet wat jy oorspronklik wou gehad het- of jy kan wag tot die krediet reflekteer voor jy upgrade.
Warm regards,
Marlinet Moller
*** | mtn.co.za
This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation
From: Mike [mailto:***]
Sent: Thursday, 22 November 2018 4:47 PM
To: 'Marlize Buitendag' <***>
Cc: MTN Store - Mooiriver Mall 75 - Potchefstroom <***>; Marlinet Moller [ MTN South Africa ] <***>; ***
Subject: RE: customer complaint regading *** upgrade
Ek gee julle tot more kans om met my ****ak te maak .
Anders praat ons maar weer deur HELLO PETER
Kind Regards
Mike van Greunen
From: Mike [mailto:***]
Sent: 22 November 2018 04:32 PM
To: 'Marlize Buitendag'
Cc: ***; ***
Subject: RE: customer complaint regading *** upgrade
Ek gee julle tot more kans om met my ****ak te maak .
Anders praat ons maar weer deur HELLO PETER
Kind Regards
Mike van Greunen
Kind Regards
Mike van Greunen
43 Losberg Ave, Fochville
Tel: ***
Cell: ***
Web: www.hotspotcell.co.za
Email: ***
From: Marlize Buitendag [mailto:***]
Sent: 19 November 2018 01:21 PM
To: Mike
Subject: Re: customer complaint regading *** upgrade
Goeie dag Mnr van Greunen
Ek was ongelukkig afsiek en toe met opleiding met geen toegang tot epos.
Ek vra gewoonlik die konsultant wat die probleem veroorsaak het om terugvoering te gee ander kry hulle nie mooi die boodskap om nie in die vervolg so 'n onnodige fout te begaan. Ek was ongelukkig in skielike onbeplande omstandighede wat veroorsaak het dat ek u nie op hoogte kon hou ek vra onverskoning vir dit.
Mnr se upgrade is oop om te doen op die pakket wat u verlang. As u dit so spoedig moontlik kan doen kan die prys regstel na nuutste pakket.
Vriendelike groete
Marlize
Sent from my Huawei Mobile
-------- Original Message --------
Subject: RE: customer complaint regading *** upgrade
From: Mike
To: Marlize Buitendag
CC: "Rulique Davis [ MTN South Africa ]" ,***,"MTN Mooririvier (MTN)"
Morning Marliz
I can not understand why you are not responding to my mails .
Rulique called my wife and told her that the upgrade is cancelled. Is that correct ?
I am not prepared to work with her and what is happening with my credits?
Why is she calling my wife?
Please let me know wat is going on
Regards
Mike van Greunen
43 Losberg Ave, Fochville
Tel: ***
Cell: ***
From: Mike [mailto:***]
Sent: 15 November 2018 12:14 PM
To: 'Marlize Buitendag'
Cc: ***; ***
Subject: FW: customer complaint regading *** upgrade
Morning Marlize
I am really not impressed with your service and the fact that you are not keeping to your promises .
Do you want me to start fighting again and make life miserable for all of us.
Please let us finalize this matter now.
Regards
Mike van Greunen
43 Losberg Ave, Fochville
Tel: ***
Cell: ***
From: Mike [mailto:***]
Sent: 15 November 2018 12:10 PM
To: 'Marlize Buitendag'
Cc: '***'
Subject: FW: customer complaint regading *** upgrade
Morning Marlize
I am really not impressed with your service and the fact that you are not keeping to your promises .
Do you want me to start fighting again and make life miserable for all of us.
Please let us finalize this matter now.
Regards
Mike van Greunen
43 Losberg Ave, Fochville
Tel: ***
Cell: ***
From: Mike [mailto:***]
Sent: 07 November 2018 11:12 AM
To: 'Marlize Buitendag'
Cc: '***'
Subject: RE: customer complaint regading *** upgrade
Morning Marlize
I had the router returned to the MTN Mooiriver store on the 1/11/2018 as you requested and Mpho accepted it( Imei; ***). Another week has passed and I have had no feedback . I have no internet at home and another debit order has gone through my account . Can I get some action and feedback please.
I am thinking to go to some other company that is prepared to assist me. This is costing me a lot of money having to buy data all the time.
This has also been dragging on since 24/07/2018 now.
Kind Regards
Mike van Greunen
43 Losberg Ave, Fochville
Tel: ***
Cell: ***
From: Mike [mailto:***]
Sent: 29 October 2018 05:37 PM
To: 'Mpho Tsunke [ MTN South Africa ]'; 'Marlize Buitendag'
Cc: 'Rulique Davis [ MTN South Africa ]'; '***'; '***'
Subject: RE: customer complaint
Good day Marlize
Marlize I asked you to please call me before 17h00 and you did not.
So could you please forward me one of the directors phone and email details.
Regards
Mike van Greunen
17 Vrede str , Fochville
Cell: ***
From: Mpho Tsunke [ MTN South Africa ] [mailto:***]
Sent: 29 October 2018 02:16 PM
To: 'Marlize Buitendag'
Cc: '***'
Subject: customer complaint
Good day
Please find the letter for MR VAN GREUNEN he asks to be called today before 5pm
Regards
Mpho tsunke