Bad service

See below my complaint in October's. It wasn't resolved was very disappointed and not satisfied with the outcome. Request Manager Jessica to give me cancellation figures to end my contract with MTN. To date I haven't receive any communication.

Previous complaint posted in October / November...

( SAMSUNG JPRO7) Not happy with the outcome received from SAMSUNG/MTN . See below my concerns:

• This phone was obtained through a contract with MTN last year September.

• The phone screen died within 3 months and was handed to MTN for repairs.

• Within another three months the phone had the same problem screen not responding.

• When I followed up after the phone was took for repairs, I was told that it’s ready for dispatch from SAMSUNG to MTN. This gave an impression that phone fixed and ready to be delivered.

• After a week, I followed up again and I was given same response that phone is ready for dispatch but I become very concerned because it’s was now two weeks with the same response but I not getting a call to collect the phone.

• To my surprise today after, several follow up calls I’m told that the phone has water damage and need R4000 plus minus.

• This is not acceptable to me because of the following reasons

o Phone not been used for more than 6 months but had to be repaired twice already with the same issue.

o It seems there is something wrong with the phone in general.

o Phone doesn’t have any signs of been in water , it can still switch on and off however screen not responding .

o Service received from MTN not acceptable because it’s been inconsistent. Information given is opening a room to be suspicious and not trustworthy; MTN and SAMUSUNG service is questionable.

Im a customer of MTN for more than 20 years and with all the reason above and my concern not been taken into consideration, I requested to be given the opportunity to end my contract with MTN for the bad service.

It's now two weeks I'm Still awaiting your response after having conversations with the manager in charge of my complaint.