bad service

I app**** on line for a contract . I recieved a Confirmation of Application the same day but a week later nobody has contacted me. i went into the store in Cape Gate. Once there i gave all my papers etc to the sales lady and when she entered everything into their system a message popped up that prevented her from completing the application. She said i already had a contract with them so she cant go on with the application. I realised that it must be the on line application i did. She sent me to their other shop in the centre because she thought they were connected to the on line appl. I dont know if she just tried passing the buck but after going to that store and the sales person looking at me like im crazy and rolling his eyes at the fact that i was sent there from the other store he told me to phone 808 from a mtn cellphone. which i couldnt. He didnt even offer to phone for me - seeing as it is a toll free nr from their phones. I went back to the first shop and said she must phone 808 for me. She got cut off and suggested she send an email to someone. I gave her 4 more days and when i returned to her she still didnt have an answer for me. now im scared of applying somewhere else