CG
Cindy G
1 reviews | Active since Dec 2018
18 Dec 2018, 10:45
Bad Service
MTN have changed there billing system and since then they are cutting my line every month now they say we are a month behind on the account. And we have never been behind.
Helpful (0)
Replies (7)0
Replies (7)
MTN South Africa's replyOfficial
18 Dec 2018, 11:43 Thank you for your post. We sincere apologized for any inconvenience incurred. Kindly be advised your invoice date was before for the 20th the system billed the account in arrears. The invoice date has changed to the 16th.The invoices for November month is not paid. We have sent to you the open items report. The payment received for R1720.96 was for the October invoices. The November and December invoices R 3,245.70. Please make payment for the November invoices. The account is on cash method you have 21 days from the invoice date to make payment for the December invoices. Kind Regards, Alice van der Merwe Complaints Analyst
Best regards,
MTN South Africa's reply18 Dec 2018, 11:43
Official
Thank you for your post. We sincere apologized for any inconvenience incurred. Kindly be advised your invoice date was before for the 20th the system billed the account in arrears. The invoice date has changed to the 16th.The invoices for November month is not paid. We have sent to you the open items report. The payment received for R1720.96 was for the October invoices. The November and December invoices R 3,245.70. Please make payment for the November invoices. The account is on cash method you have 21 days from the invoice date to make payment for the December invoices. Kind Regards, Alice van der Merwe Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
18 Dec 2018, 11:57The payment done to the account for the 4-12-2018 was for the October invocies. Please compare the payment against the statement sent.
The payment details are as follows:
Payment Notification
Notification number 537992
Payment date 02/12/2018 10:43
Payment details
Beneficiary name MTN Cellphone
Amount R 1720.96
Cell phone number ***
The payment details are as follows:
Payment Notification
Notification number 537992
Payment date 02/12/2018 10:43
Payment details
Beneficiary name MTN Cellphone
Amount R 1720.96
Cell phone number ***
Best regards,
MTN South Africa's reply18 Dec 2018, 11:57
Official
The payment done to the account for the 4-12-2018 was for the October invocies. Please compare the payment against the statement sent.
The payment details are as follows:
Payment Notification
Notification number 537992
Payment date 02/12/2018 10:43
Payment details
Beneficiary name MTN Cellphone
Amount R 1720.96
Cell phone number ***
The payment details are as follows:
Payment Notification
Notification number 537992
Payment date 02/12/2018 10:43
Payment details
Beneficiary name MTN Cellphone
Amount R 1720.96
Cell phone number ***
Best regards,
CG
Cindy G's updateReviewer Update
18 Dec 2018, 12:37Sorry MTN but how is it possible? I am paying every month so how can you tell me i’m behind. I asked a super Visor to tell me where there was a payment skipped and he couldn’t answer me sorry. This is not good enough! I was never ever behind on my payment!!!!
CG
Cindy G's update18 Dec 2018, 12:37
Reviewer Update
Sorry MTN but how is it possible? I am paying every month so how can you tell me i’m behind. I asked a super Visor to tell me where there was a payment skipped and he couldn’t answer me sorry. This is not good enough! I was never ever behind on my payment!!!!
CG
Cindy G's updateReviewer Update
18 Dec 2018, 12:40I can’t even open your so called statement!
CG
Cindy G's update18 Dec 2018, 12:40
Reviewer Update
I can’t even open your so called statement!
CG
Cindy G's updateReviewer Update
18 Dec 2018, 12:41They told me i was 1 month behind and now it is 2 months? How lovely MTN?
CG
Cindy G's update18 Dec 2018, 12:41
Reviewer Update
They told me i was 1 month behind and now it is 2 months? How lovely MTN?
MTN South Africa's replyOfficial
19 Dec 2018, 09:36 Thank you for your feedback.
Please note due to the previous month debit date the 20th the account was billed in arrears. Please look at the statement your account was never in a R0.00 balance.
The open items report show you the account balance status. The last payment done on the 4-12-2018 was for your October invoices. You have not make payment for the November invoices subscription fees. Your invoices for December month is allocated to the account and this push the account balance to R 3,245.70 so this give you 2 months subscription fees not paid.
Please make payment for the balance owing , if you only make payment for the November invoices the account balance will then only reflect for the December 2018 invoices that needs to be paid 21 days from the invoice date due to the account on cash method.
Kind Regards,
Alice van der Merwe
Please note due to the previous month debit date the 20th the account was billed in arrears. Please look at the statement your account was never in a R0.00 balance.
The open items report show you the account balance status. The last payment done on the 4-12-2018 was for your October invoices. You have not make payment for the November invoices subscription fees. Your invoices for December month is allocated to the account and this push the account balance to R 3,245.70 so this give you 2 months subscription fees not paid.
Please make payment for the balance owing , if you only make payment for the November invoices the account balance will then only reflect for the December 2018 invoices that needs to be paid 21 days from the invoice date due to the account on cash method.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply19 Dec 2018, 09:36
Official
Thank you for your feedback.
Please note due to the previous month debit date the 20th the account was billed in arrears. Please look at the statement your account was never in a R0.00 balance.
The open items report show you the account balance status. The last payment done on the 4-12-2018 was for your October invoices. You have not make payment for the November invoices subscription fees. Your invoices for December month is allocated to the account and this push the account balance to R 3,245.70 so this give you 2 months subscription fees not paid.
Please make payment for the balance owing , if you only make payment for the November invoices the account balance will then only reflect for the December 2018 invoices that needs to be paid 21 days from the invoice date due to the account on cash method.
Kind Regards,
Alice van der Merwe
Please note due to the previous month debit date the 20th the account was billed in arrears. Please look at the statement your account was never in a R0.00 balance.
The open items report show you the account balance status. The last payment done on the 4-12-2018 was for your October invoices. You have not make payment for the November invoices subscription fees. Your invoices for December month is allocated to the account and this push the account balance to R 3,245.70 so this give you 2 months subscription fees not paid.
Please make payment for the balance owing , if you only make payment for the November invoices the account balance will then only reflect for the December 2018 invoices that needs to be paid 21 days from the invoice date due to the account on cash method.
Kind Regards,
Alice van der Merwe
Best regards,
CG
Cindy G's updateReviewer Update
19 Dec 2018, 12:55I still don’t agree please tell me exactly where in 10 years time i have skipped a payment. I will not pay it an if you keep on cutting my line then i will not pay at all. So please cut it again and you will never get even 1c from me!
CG
Cindy G's update19 Dec 2018, 12:55
Reviewer Update
I still don’t agree please tell me exactly where in 10 years time i have skipped a payment. I will not pay it an if you keep on cutting my line then i will not pay at all. So please cut it again and you will never get even 1c from me!