RC
Rene C
1 reviews | Active since Dec 2018
14 Dec 2018, 12:22
Bad service
Very bad experience. Took out a contract that they offered me on line. Got the new phone shortly after that. They send me two sim cards one for airtime and one for Data! so if i want to make a call i need to swab sim cards! I also wanted to keep my old number which seemed to be impossible as i have been to their stores 4 times wasting my time as it cannot be done. If i phone in to complain they listen to me and then the line dies on me for 6 times now! i emailed them yesterday 11 30 hoping to get some response , but till the next day 12 30 nobody contacted me. sitting with a new contract phone that i have to pay and not able to use.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 Dec 2018, 07:53Good day Rene Crouzer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your query/complaint has been escalated to the respective department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your query/complaint has been escalated to the respective department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply18 Dec 2018, 07:53
Official
Good day Rene Crouzer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your query/complaint has been escalated to the respective department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your query/complaint has been escalated to the respective department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,