SR
Sibusiso R
1 reviews | Active since Dec 2018
12 Dec 2018, 08:48
Bad Service
MTN it's not serious about it's customers. Yesterday I got a call from a guy claiming he is from their complain department. We spoke and he listened to my complaint about MTN and he promised he'll come back to me after listening to the recording I asked him to listen too of April 2018. It's been 24hrs and I still haven't gotten feedback from MTN. I run a business and I rely on my phone to do business. I have lot money since I don't have a phone and MTN is telling me in order to get another phone I need to takeout another contract. They have cancelled my insurance without letting me know. I am done with MTN and taking them the legal route now. I am involving consumer protection act as well. I can't be paying all this time and when it comes to MTN to play fair with me as their customer then I am given the run around like this... THIS IS MY SECOND COMPLAIN AND IT SEEMS MTN DOESN'T CARE...
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MTN South Africa's replyOfficial
13 Dec 2018, 08:18Good day Sibusiso Radebe
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation yesterday our sales team will contact you regarding an upgrade which you are now eligible for.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation yesterday our sales team will contact you regarding an upgrade which you are now eligible for.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply13 Dec 2018, 08:18
Official
Good day Sibusiso Radebe
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation yesterday our sales team will contact you regarding an upgrade which you are now eligible for.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation yesterday our sales team will contact you regarding an upgrade which you are now eligible for.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,