Bad service

I called in to do my upgrade and also cancel one of my contract. Then after few minutes I realized that one of the lines was not upgraded yet and one showed a different package, I then called customer care line and spoke to Wendy Nomkhiyana to inquire about the upgrade package. I told her on MTN app it shows I am on my MTNChoice 30GB @ 299x24month instead of 120GB x24month. Instead of her advising that the package is correct or initiating to check for me she just decide that I should call MTN direct, she was helpful and advising that I should cancel my contract or call MTN direct. I mean what kind of service is that? through all that she was rude and not even trying to listen. If MTN direct made a mistake, I wanted her to log a query on my behalf as a client or send and email to Channel quires, but Wendy was not willing to do all of that. I had to call MTN Menlyn to confirm if my package is correct and if not can they log a request for me, I had to waste my airtime to call the store because Customer Care is not helpful. Menlyn stuff advised me it is correct package as it is a black Friday special I should not worry. I mean Wendy should have check the promo codes if they correct or at least send an email or even try to assist but she was not even bothered to assist. I had to waste my airtime because some people are lazy to do their job.