Bad Service
A manager from MTN pavilion named Fazilla contacted me, she was absolutely rude and loud being a manager.
MTN does their contract very unfairly. I was told to contact MTN retention departmemt regarding my contracts which I have been trying to get through the entire morning.....no one wants to help.
It's really disappointing as we are MTN customers and do not expect service like this. Other non MTN users are getting contracts before us.
Disgusting service all around and even more so from MTN pavilion manager Fazilla
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
27 Nov 2018, 09:28Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. We would like to look into this.
Please note we tried to call you in regards to your matter, but the line went onto voicemail. Kindly provide an alternate number to us to reach you on.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. We would like to look into this.
Please note we tried to call you in regards to your matter, but the line went onto voicemail. Kindly provide an alternate number to us to reach you on.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply27 Nov 2018, 09:28
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. We would like to look into this.
Please note we tried to call you in regards to your matter, but the line went onto voicemail. Kindly provide an alternate number to us to reach you on.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. We would like to look into this.
Please note we tried to call you in regards to your matter, but the line went onto voicemail. Kindly provide an alternate number to us to reach you on.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's replyOfficial
29 Nov 2018, 14:07Good day.
Thank you once again for your post.
We note that our retentions department has assisted you with your upgrade query. In regards to the Pavillion store, we have escalated to the regional management's attention to resolve.
Please accept our apologies for any inconvenience caused.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you once again for your post.
We note that our retentions department has assisted you with your upgrade query. In regards to the Pavillion store, we have escalated to the regional management's attention to resolve.
Please accept our apologies for any inconvenience caused.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply29 Nov 2018, 14:07
Official
Good day.
Thank you once again for your post.
We note that our retentions department has assisted you with your upgrade query. In regards to the Pavillion store, we have escalated to the regional management's attention to resolve.
Please accept our apologies for any inconvenience caused.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you once again for your post.
We note that our retentions department has assisted you with your upgrade query. In regards to the Pavillion store, we have escalated to the regional management's attention to resolve.
Please accept our apologies for any inconvenience caused.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,