Bad Service

I do not have any MTN contract or any pre-paid number, I was a victim of ***** and reported this to police. MTN asked me to send them my id copy together with affidavit and case number which I did. I was then rep**** with e-mail saying this account has been written off and closed. I want to buy my wife a car and when I did application my itc still shows arrears of MTN, I referred the matter to their legal team to issue me with a letter clearing my name. I am still waiting since april 2018. They have inconvenienced me an my family so bad.