DB
Donne B
1 reviews | Active since Nov 2018
12 Nov 2018, 17:02
BAD SERVICE
Bad attitude and lies from the manager Lee at your Secunda branch. Waiting for my upgrade phone for 9 days now. If I enquire about my phone, they just lie to you and they have a different story everytime. The customer service sucks and they should get training on how to treat customers. Very upset!!!!
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MTN South Africa's replyOfficial
13 Nov 2018, 07:20 Good day Donne
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Best regards,
MTN South Africa's reply13 Nov 2018, 07:20
Official
Good day Donne
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Best regards,