Bad Service

I paid up my contract in august 2017, In September 2018 I went to MTN store in boulders to apply for new contract and was advised that they cannot offer me a new contract because my previous contract has been handed over to their legal department and I must contact MTN legal department to find out why. On the 11th of September 2018 I contacted MTN legal department, and was advised that the department will contact me within 3 working day. On the 26 September 2018 I contacted the MTN legal department again to follow up and was advised that the case had been escalated should receive and update shortly. On the 28 September I received a message advising that the query had been resolved. On the 11 October 2018 I went to MTN store in Sandton city to apply and was advised that the query was not resolved and had to bring a paid up letter from the MTN legal department (surprising that they cannot get the letter from their legal department). On the 25 October 2018 I contacted the Legal department again and spoke with a Lady named Andile who advised me that they will send me a paid up letter shortly. On the 6 November 2018 called MTN again and was advised that the legal department will contact me shortly.