BP
Brian P
1 reviews | Active since Oct 2018
22 Oct 2018, 15:32
Bad service
I have an MTN contract. I receive billing e mails. I have asked MTN not to post mail but they still do. This is a waste of paper and energy. Please STOP. The second thing is with contact i am supposed to get wave and win entries but i don't. This started off with the spin and win option . I did phone and query this but nobody came back from MTN. Bad service.
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MTN South Africa's replyOfficial
23 Oct 2018, 09:28Goodday Brian
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
As per our telephone conversation, I will investigate the below issues and contact you.
1. Cannot login to the MTN website.
2. Email statements and not post them.
3. Wave and Win issues.
Rest assured, it is not our intention to displease you.
Warm Regards
Roanne Juggannadh
Complaints Management Team
Best regards,
MTN South Africa's reply23 Oct 2018, 09:28
Official
Goodday Brian
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
As per our telephone conversation, I will investigate the below issues and contact you.
1. Cannot login to the MTN website.
2. Email statements and not post them.
3. Wave and Win issues.
Rest assured, it is not our intention to displease you.
Warm Regards
Roanne Juggannadh
Complaints Management Team
Best regards,