PM
Pitsi M
1 reviews | Active since Oct 2018
18 Oct 2018, 10:53
Bad service
I was helped by a very rude woman by the name of Nombuso from MTN Call Centre. She was very rude and she is arrogant. I only wanted info about porting my number back to MTN and the was she was rude and arguing with me when I asked her questions about the info she was giving me would make one to stay away from MTN at all. She was to send me an sms of the steps to follow, but she did not. I am very unhappy with how she speaks to people.
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
18 Oct 2018, 18:14Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per our telephone conversation we glad to hear that mishack managed to assist with your query,with regards to Nombuso has been escalated to the Management to take corrective measures in accordance with our Service level agreements.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply18 Oct 2018, 18:14
Official
Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
As per our telephone conversation we glad to hear that mishack managed to assist with your query,with regards to Nombuso has been escalated to the Management to take corrective measures in accordance with our Service level agreements.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
18 Oct 2018, 19:29Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please except our apology for the rude service received from the agent, we have escalated this complaint to the 808 monitors for assistance regarding the bad , rude service received.
Please contact our port department they will assist you with correct steps to follow.
You need to purchase a MTN sim card. the card need to be Rica then contact the port department for assistance with steps that will follow, the contact number ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply18 Oct 2018, 19:29
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please except our apology for the rude service received from the agent, we have escalated this complaint to the 808 monitors for assistance regarding the bad , rude service received.
Please contact our port department they will assist you with correct steps to follow.
You need to purchase a MTN sim card. the card need to be Rica then contact the port department for assistance with steps that will follow, the contact number ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
18 Oct 2018, 19:30Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please except our apology for the rude service received from the agent, we have escalated this complaint to the 808 monitors for assistance regarding the bad , rude service received.
Please contact our port department they will assist you with correct steps to follow.
You need to purchase a MTN sim card. the card need to be Rica then contact the port department for assistance with steps that will follow, the contact number ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply18 Oct 2018, 19:30
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please except our apology for the rude service received from the agent, we have escalated this complaint to the 808 monitors for assistance regarding the bad , rude service received.
Please contact our port department they will assist you with correct steps to follow.
You need to purchase a MTN sim card. the card need to be Rica then contact the port department for assistance with steps that will follow, the contact number ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
18 Oct 2018, 19:32Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please except our apology for the rude service received from the agent, we have escalated this complaint to the 808 monitors for assistance regarding the bad , rude service received.
Please contact our port department they will assist you with correct steps to follow.
You need to purchase a MTN sim card. the card need to be Rica then contact the port department for assistance with steps that will follow, the contact number ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply18 Oct 2018, 19:32
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please except our apology for the rude service received from the agent, we have escalated this complaint to the 808 monitors for assistance regarding the bad , rude service received.
Please contact our port department they will assist you with correct steps to follow.
You need to purchase a MTN sim card. the card need to be Rica then contact the port department for assistance with steps that will follow, the contact number ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,