HT
Hazel T
1 reviews | Active since Oct 2018
05 Oct 2018, 15:55
Bad service
Hi
I have a complaint that I would really appreciate if it could be attended.. I had a bad experience in one of your shops in SABC1313 Mtn Store Diepsloot Mall the Sales person:Nompumelelo Mthethwa The lady gave me bad attitude for asking for information because I didn't understand something I had a problem with my phone she literally started Shouting at me and even threatened to hit me I notified her that I'll report her because it's the FIRST Time receiving such bad treatment Her responds was she told me that she doesn't need this job she doesn't really Mtn salary I really need this to be attended cause I'm sick & tired of her attitude
Hazel Tole ********** 906
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MTN South Africa's replyOfficial
08 Oct 2018, 11:51Good Day Hazel
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Manager to take corrective measures in accordance with our Service level agreements.
We would like to assure you that it is certainly not our intention to dissatisfy our clients.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,
MTN South Africa's reply08 Oct 2018, 11:51
Official
Good Day Hazel
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Manager to take corrective measures in accordance with our Service level agreements.
We would like to assure you that it is certainly not our intention to dissatisfy our clients.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,