OO1
Oyama Oyama 19
1 reviews | Active since Dec 2012
30 Sept 2018, 10:04
Bad service
On the 17 August I called the mtn retention dept to give a month notice for contract that has expired. They said the contract will be canceled on the 18 September. According to my knowledge it was canceled as I did not received the airtime and the sim card is not working.
On the 26 September I received my statement indicating that I have a balance of R267. 00, on the 30 September they debited R532. 00.
I called mtn this morning and I was informed the contract is not canceled but my sim card is not working. What is going on here
Helpful (0)
Replies (6)0
Replies (6)
MTN South Africa's replyOfficial
02 Oct 2018, 08:53Good day Vuyolwethu,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that your contract was cancelled on the 18th September and you were not billed for the month of September.
You were billed R532 because of the short payment from the previous months. Please note that going forward you will be billed R267.
We trust the above is in order.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
MTN South Africa's reply02 Oct 2018, 08:53
Official
Good day Vuyolwethu,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that your contract was cancelled on the 18th September and you were not billed for the month of September.
You were billed R532 because of the short payment from the previous months. Please note that going forward you will be billed R267.
We trust the above is in order.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
OO1
Oyama Oyama 19's updateReviewer Update
02 Oct 2018, 10:29Hi Zanele, that is not true how can I short pay when you were debiting my bank account with balance due?
Can you please advise me which month I short paid
OO1
Oyama Oyama 19's update02 Oct 2018, 10:29
Reviewer Update
Hi Zanele, that is not true how can I short pay when you were debiting my bank account with balance due?
Can you please advise me which month I short paid
MTN South Africa's replyOfficial
02 Oct 2018, 13:09Good day Vuyolwethu,
Please note that we have escalated further to our billing department. We will revert to you as soon as we have feedback.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
MTN South Africa's reply02 Oct 2018, 13:09
Official
Good day Vuyolwethu,
Please note that we have escalated further to our billing department. We will revert to you as soon as we have feedback.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
MTN South Africa's replyOfficial
09 Oct 2018, 10:24Good day Vuyolwethu,
Kindly note that our billing department has confirmed that you were billed correctly.
They confirmed that there has always been an outstanding balance on your account, it has never been 0.
For a further breakdown on your account, please contact our Credit Management department by dialling 135 or *** and request to be transferred.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
MTN South Africa's reply09 Oct 2018, 10:24
Official
Good day Vuyolwethu,
Kindly note that our billing department has confirmed that you were billed correctly.
They confirmed that there has always been an outstanding balance on your account, it has never been 0.
For a further breakdown on your account, please contact our Credit Management department by dialling 135 or *** and request to be transferred.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
OO1
Oyama Oyama 19's updateReviewer Update
09 Oct 2018, 11:23Hi Zanale,
I disagree with that as statement never indicated my account being in arrears and my phone was never suspended due to none payment/balance in arrears . MTN was debiting my account every month as per statement received so I don't understand the balance in my account.
Your billing must not be quick to answer without doing investigating. I will not close this query till the matter is resolved
OO1
Oyama Oyama 19's update09 Oct 2018, 11:23
Reviewer Update
Hi Zanale,
I disagree with that as statement never indicated my account being in arrears and my phone was never suspended due to none payment/balance in arrears . MTN was debiting my account every month as per statement received so I don't understand the balance in my account.
Your billing must not be quick to answer without doing investigating. I will not close this query till the matter is resolved
OO1
Oyama Oyama 19's updateReviewer Update
09 Oct 2018, 11:24I will call 135 or ********** as instructed and I shall publish the feedback
OO1
Oyama Oyama 19's update09 Oct 2018, 11:24
Reviewer Update
I will call 135 or ********** as instructed and I shall publish the feedback