Bad service
I paid my MTN bill last week the bill was 1409.00, this the amount that the account is to pay on a monthly basis. I then subsequently received an sms that I should pay an addition 250.00 or my account would be blocked. I ignored this sms because I had already paid. As promised my line was blocked for the 250 that wasn’t paid. I went to mtn today and they confirmed that this was a mistake. I am very unhappy regarding this situation because a mistake like this would have cost me an additional 250.00 I had to go to mtn for them to unblock my incorrectly blocked line.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
20 Sept 2018, 05:05Good day Itshekeng,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply20 Sept 2018, 05:05
Official
Good day Itshekeng,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,